Every message reaches a person on the team, not a ticket queue. We aim to reply within one business day, and sooner when something is broken.
Contact us
Email hello@infersync.com for anything: installation, billing, a bug, a feature you need, or a question about how something works.
If you would rather talk it through, book a time and we will walk through your setup with you.
What to include
You will get a faster answer if your message says:
- Your workspace or organisation name.
- What you expected to happen, and what happened instead.
- The repository, issue or pull request involved, if the problem is tied to one.
- Roughly when it happened, so we can find it in the logs.
Please do not send passwords, API keys or access tokens. We will never ask for them.
Service status
Current and historical availability is published at status.infersync.com. Check there first if something looks down for everyone rather than just for you.
Reporting a security issue
Email hello@infersync.com with "security" in the subject line and we will acknowledge it within one business day. Please report privately and give us a reasonable window to ship a fix before disclosing publicly. We will not pursue action against anyone reporting a genuine issue in good faith.
Your data
Infersync reads issues, pull requests, projects and organisation membership. It does not request access to repository contents, commits, branches or files, so your source code is never read.
To export or delete your data, email us and we will action it. What we collect and how long we keep it is set out in the Privacy Policy, and the terms you are agreeing to are in the Terms of Service.
Removing the GitHub App
You can uninstall Infersync at any time from your GitHub organisation or account settings, under Applications. Uninstalling revokes our access immediately. Tell us if you would also like the associated workspace data deleted.